Employment

We seek staff members who have a passion for the arts and who enjoy working in a creative and demanding environment. As an Equal Opportunity Employer, Portland Center Stage is committed to supporting a diverse workforce and does not discriminate in employment based on race, color, religion, sex or national origin. Qualified applicants are considered for all positions without regard to age, marital status, sexual orientation, or the presence of a non-job-related medical condition or handicap.

Production Coordinator

Position Summary

The Production Coordinator is a full-time, exempt position. He/She will act as the communication and tracking link between designers and the production department. The Production Coordinator will also serve as communication liaison for all department heads and stage managers to ensure the smooth operation of design meetings, production meetings, rehearsals, load-in and load-out, technical rehearsals and show operations. The position will report directly to the Production Manager and participate in strategic planning and execution of directives, goals and initiatives originating from the Production Manager, Artistic Director, Human Resources, Development, Education and General Manager.

Essential Responsibilities

Create, execute and track contracts, fee payments and pension and welfare forms for directors, designers and stage managers.
Track, compile and file necessary reports and information with outside organizations and unions and maintain departmental records as requested.
Communicate with directors, designers and agents as requested.
Supervise the Production Assistants.
Supervise and coordinate the Young Actor Monitors, Dialect Coaches, and Fight Choreographers when needed.
Schedule design and production meetings; attend meetings as assigned and take minutes.
Oversee technical rehearsals and previews as assigned by Production Manager.
Track paperwork to assist in hiring of production department personnel.
Oversee production payroll entries for accuracy.
Serve as production department liaison to other departments of the theatre and act as representative of production as needed.
Maintain and distribute production calendars and tech schedules and assist in other scheduling for production department.
Serve as primary contact for information and proofing of playbills.
Assist with the planning and coordination of PCS and rental events.
Manage PCS master calendar, including scheduling of spaces in the building for PCS needs, outside events and rentals.
Communicate building schedule to PCS staff through daily reports and weekly calendar meetings.
Manage day to day operations of PCS Safety Committee: maintain all safety manuals, schedule First Aid & CPR training, keep track of incident reports, make sure that all of the first aid kits in the building are stocked and accessible, organize evacuation drills, run monthly meetings, ensure OSHA compliance, act as liaison with SAIF.
Oversee Access Control software, badge/key inventory, lists, and authorization and key orders.
Maintain contact information for directors and designers, and emergency contact information for all staff.
Arrange for parking permits, dumpsters and loading dock for load-ins and load-outs.
Create and track purchase orders.
Supervise the production office petty cash.
Perform other administrative support functions – computer, data base, files, and reports as needed.
Other duties as assigned by the Production Manager or members of the Leadership Team.

Qualifications

Bachelor’s degree or equivalent experience required.
Minimum 3 years professional experience in theater production.

Skills and Knowledge

Strong computer skills including proficiency with Microsoft Office suite.
Strong knowledge of theatre with emphasis on production departments.
Knowledge of contractual language and the creation of contracts.
Self-motivated with ability to coordinate and manage multiple projects at once.
Excellent organizational skills with exceptional attention to detail.
Ability to work as a member of a team.
Ability to work under the pressure of deadlines.
Friendly outgoing personality with excellent people skills.

Physical Requirements and Working Conditions

Must be comfortable working in an environment in which directions and priorities can change rapidly.
Travel is limited to the local area.
Must be able to lift 50 lbs.

Salary and Benefits

Salary $29,000 - $31,000 annually.
Medical benefits, including health, dental and vision available 1st day of month following hire.
Paid vacation, sick and personal days.
403 (b) retirement plan available.

To Apply

Send a cover letter and résumé to hr@pcs.org. Please use the subject line: Production Coordinator/PCS Website. No phone calls, please.

Assistant Patron Services Manager

Position Summary

The Assistant Patron Services Manager is a full-time, exempt position that supports the Manager in supervision and training of a team of eleven (6 full-time; 5 part-time) employees who serve as the primary point of sales and service for Portland Center Stage. The Patron Service department manages all ticket sales for PCS productions and events, focused on a model of active sales and excellent customer relationship management; supervises coordination of Access Program and is responsible for recording and reporting income and sales data on a daily basis. The Assistant Patron Services Manager reports to the Patron Services Manager but also works closely with Finance, IT, Operations, and Development.

Functions and Duties

Assist manager in supervision and training of Patron Service staff of 6 FT and 5 PT employees, to inspire and motivate patron services team to provide the very best in customer sales and service.
Serve as the manager of the department in shifts where the Manager is not present.
The Assistant Patron Services Managers will have a portfolio of select patrons, subscriber/donors, to whom they will provide full sales and services as the assigned contact, and will develop relationships with patrons to improve the theatergoing experience and exceed their expectations.
Maintain thorough knowledge of ticketing software and ticketing policies.
Work with IT Department to program performance dates, times and prices in Tessitura and set up data collection and special promotion codes as needed.
Assist in maintaining and update sales records and other patron data for the company.
Assist in managing ticket inventory and provide ticketing services for all PCS subscribers and single ticket patrons, and for other PCS events or activities as needed.
Work with Development, Education and Outreach and Marketing departments to maintain thorough knowledge of all current and upcoming PCS performances, programs, classes and other events.
Maintain thorough knowledge of all current and upcoming performances, programs, classes and other events taking place in the building that have been booked by outside clients, and assist manager in disseminating that knowledge to all patron services team members.
Work closely with House Managers, Concierges and other front of house staff to create a welcoming environment and memorable experience for all PCS patrons.
Participate in meetings of PCS Marketing staff, and other staff or committees as needed.

Knowledge, Skills and Abilities

Sales and customer service expertise.
Ability to motivate a sales team and to hit sales targets annually.
Excellent oral and written communication skills.
Experience with Microsoft Word, Excel and Outlook, and ability to learn Tessitura database system.
Trustworthiness and ability to work with large amounts of cash and confidential financial information.
Strong attention to detail.
Ability to effectively manage multiple projects.
Enjoy working with people.
Demonstrated ability to work with people in a variety of settings, including business professionals, volunteers, patrons, and PCS staff.
Adaptability and flexibility.
Proactive, self-starter with ability to prioritize.
Committed to working as a member of a team.
Possess an intellectual curiosity and a desire to learn about the theater, our building and the community surrounding it.
Radiate compassion and excitement.
Must be able to converse with anybody in every situation in a respectful manner, and listen carefully to what others are saying but also what isn’t being said.

Education and Experience

Bachelor’s degree.
3+ years experience in direct sales and customer service.

Physical Requirements and Working Conditions

The work environment is in an office.
The work hours are daytime with some weekend and evening work required.
Must be comfortable working in an environment in which directions and priorities can change rapidly.
Travel is limited to the local area.
Expect light lifting of up to 40 pounds.

Additional Information

Full-time, exempt position with vacation and benefit package.
$34–$38,000 annually with bonus opportunities, DOE

To Apply

Send a cover letter and résumé to hr@pcs.org. Please use the subject line: Assistant Patron Services Manager/PCS Website. No phone calls, please.

Patron Services Manager

Position Summary

The Patron Services Manager is a full-time, exempt position that supervises and trains a team of eleven (6 full-time; 5 part-time) employees who serve as the primary point of sales and service for Portland Center Stage. The Patron Service department manages all ticket sales for PCS productions and events, focused on a model of active sales (outbound and incoming) and excellent customer relationship management; and is responsible for recording and reporting income and sales data on a daily basis. The Patron Services Manager reports to the Director of Marketing but also works closely with Finance, IT, Operations and Development.

Functions and Duties

Supervise and train Patron Service staff of 6 FT and 5 PT employees.
Establish and update patron services staff customer portfolios (season ticket holders and donors who are assigned to one patron services representative).
Inspire and motivate patron services team to provide the very best in customer sales and service.
Working with Director of Marketing, establish annual sales targets for the team goal and individual goals, and set bonus opportunities for department.
Evaluate patron services team based on set sales targets, customer retention, and relationship development.
Work with Director of Marketing to set subscriber benefits, ticketing policies, comp and exchange policies and other customer service-related matters.
Working with database administrator, optimize Tessitura system applications for customer relationship management.
Maintain thorough knowledge of ticketing software and ticketing policies.
Work with IT Department to program performance dates, times and prices in Tessitura and set up data collection and special promotion codes as needed.
Maintain and update sales records and other patron data for the company.
Manage ticket inventory and provide ticketing services for all PCS subscribers and single ticket patrons, and for other PCS events or activities as needed.
Work with Development, Education and Outreach and Marketing departments to maintain thorough knowledge of all current and upcoming PCS performances, programs, classes and other events.
Work with Operations and Community Programs/Education to maintain thorough knowledge of all current and upcoming performances, programs, classes and other events taking place in the building that have been booked by outside clients.
Work closely with House Managers, Concierges and other front of house staff to create a welcoming environment and memorable experience for all PCS patrons.
Participate in meetings of PCS Marketing staff, the Master Calendar meeting, and other staff or committees as needed.

Knowledge, Skills and Abilities Required

Sales and customer service expertise.
Proven record of motivating a sales team to hit sales targets annually.
Excellent oral and written communication skills.
Experience with Microsoft Word, Excel and Outlook, and ability to learn Tessitura database system.
Trustworthiness and ability to work with large amounts of cash and confidential financial information.
Strong attention to detail.
Ability to effectively manage multiple projects.
Demonstrated ability to work with people in a variety of settings, including business professionals, volunteers, patrons, and PCS staff.
Adaptability and flexibility.
Proactive, self-starter with ability to prioritize.
Committed to working as a member of a team.
Possess an intellectual curiosity and a desire to learn about the theater, our building and the community surrounding it.
Radiate compassion and excitement.
Must be able to converse with anybody in every situation in a respectful manner, and listen carefully to what others are saying and also to what isn’t being said.

Education and Experience

Bachelor’s degree.
5+ years experience in direct sales, customer service, and managing a team.

Physical Requirements and Working Conditions

The work environment is in an office.
The work hours are daytime with some weekend and evening work required.
Must be comfortable working in an environment in which directions and priorities can change rapidly.
Travel is limited to the local area.
Expect light lifting of up to 40 pounds.

Additional Information

Full-time, exempt position with vacation and benefit package.
Salary $44 - 48,000 annually, DOE.

To Apply

Send a cover letter and résumé to hr@pcs.org. Please use the subject line: Patron Services Manager/PCS Website. No phone calls, please.

Portland Center Stage is committed to supporting a diverse workforce and does not discriminate in employment based on race, color, religion, sex or national origin. Qualified applicants are considered for all positions without regard to age, marital status, sexual orientation, or the presence of a non-job-related medical condition or handicap.